TOPIC KO MINUTES 7TH OF JUNE 2013

 

 

 

ESE: look for groupes d’aidants, café des aidants

CLIC Points Paris Emeraude

 

http://www.paris.fr/pratique/seniors/accueil-temporaire-soutien-aux-familles/dispositifs-de-soutien-aux-aidants/rub_8119_stand_33337_port_18719

 

 

http://www.paris.fr/pratique/bien-vivre-a-domicile/services-de-proximite/points-paris-emeraude/rub_8111_stand_10838_port_18696

 

 

Ø  Create a 1st 6 months TO DO LIST: who is doing what

 

Presentation of the partners

TUW

Webinage: digital concierge (personal assistant of housing)

AVINOTEC: mobile phone platforms

SOPHIA: company specialised in housing (alarms, emergency buttons…)

University of Siegen: sociologic research, qualitative methods in ITW…

LOKEO: solution in the long-term rent in informatics, video, images and electrical devices

SOGL: Viennese end-users organisation

ESE

ILOGS: mobile eHealth company (MOCCA 360° eHealth platform, exists in French)

 

What can be done in the different “corners”, how to implement them

What about security, notifications

(services designers at TUW, also tangible devices designers, integrated technologies by our technical partners)

 

 

Maren: Research with 30 households is a huge amount of work…

Hilda: have to find a variety of users to be sure that prototype is usable by various types of users (with disabilities, different ICT skills…), so between 20 and 30 end-users.

After one year and a half we need to show evidence that we succeed with end-users in having good answers.

 

Living lab approach: in the 3 countries

Definition = for instance, TUW has a small room, with bed, table, kitchen, seat where you can seat and read, they bring users, they do their life for a couple of ours to analyse their behaviours, patterns in the room. It will be used to test prototype.

Where the tests should be done?

 

Target:

E-Seniors as an end-user organization will find 30 informal caregivers and we will gather them together in order to organize a kind of workshop.

Carers are more difficult to find because very busy so need motivation to come talking with us and testing.

What would be the motivation for informal caregivers? (money, tablets, idea). We must give them the free access to the services.

Need to find ways to gain their trust and make them continuously involved. Need to build up relationship.

Give the tablet in the end, open them an account for free would be a motivation but not enough, make them feel that they are part of the project.

Sell ourselves not as researchers but people who work to help carers, to improve their whole situation. Motivation will be personalised according to the type of users.

 

CarePortfolio Brainstorm

Learning corner: ESE has teaching methods for seniors

Creation of profile, what type of info do they want to know, learn, Q/A possibility (A from professionals connected to the system): mixture of real back office and virtual wiki

e-training for particular tasks. Could be good to have once a month a physical person who answers but some would want immediate answer from a professional: call centres? (with nurses, psychologists…) But another space is support group corner: online group sessions once a week, still not the same thing.

Immediate answer = important, people are not going to read the FAQ, no time. But what would be the cost?

Videos could be integrated, also to answer to practical issues (get the relative out of bed…), gives suggestions. All of this would be created according to the profile (who is the carer, what is the disease of the relative, what is the home context, the schedule of the carer…)

Example of webinar: seminar on the web, so like using Skype on one to one, could be used here?

Choose a system for a “ how to use section”, maybe like webinar, identify the outcome, benefit for the users.

Evaluate what and how the users use the system

Content: what type of media? How to organise, structure it

What kind of strategy we are using for learning? And how many profiles we can provide? What will the caregivers need according to their profiles?

Motivate users to provide content, not only professionals? But in this case what is the difference with the support group corner where people share their experiences?

Identify the kind of info that can be posted on this section. When bottom up approach, they way to present the info are maybe more understandable for the users (more realistic, close to real situation rather than professionals advices).

User requirements: Different cultural requirements? It is important to take into consideration the cultural differences form 3 countries: France, Austria and Germany.

Issues: make people come 1st on the learning corner, then keep up on visiting it and then provide content regularly.

Identify who can post on this section, are there criteria, limits.

Quiz

What are our borders? Are we a close group or open to other communities? We have to decide who can join us.

Fun corner: (change of name?)

Different than the daily routine, laugh about the situation. Cultural differences are really important here. Suggestion: laughter yoga by video. Movies that make laugh people. Simple games, video games, kinect/Wii games (good for physical activity). Google earth, quiz.

Make carers talk about it between them.

Recommendation on fun things.

 

Chat room:

A meeting point to talk with selected person. Possibility to chat with someone you don’t know, another carer, who lives the same and who will understand you if you don’t want to speak with your children, family, friends.

Group chats? (join chat if it is open)

Anonymous?

Synchronized community (maybe like forum)

Not only written

 

Support group corner:

It is like a life meeting but more frequent, e.x. if you have a problem you donmt have to wait one month until the next meeting you can discuss it in the support group corner whenever you want.

Protocol, moderation (professional as moderator). Agenda with meetings.

Thematic, sharing the same experiences

Dissemination with existing associations.

 

Market place:

Service and good exchange as well. Recommendation system (to have a trust, trusted people there)

Help in shopping if you can’t.

Location related

Searching/offering

Categories?

Users: only caregivers? Should be more open, but security issue, need rating system who will have access to this platform.

 

Surveillance corner:

Integrate data from SU devices

Sensitive case. Can the devices be used or not, users define this if they want to integrate the data or not

Customizing/awareness of data, how to visualise it?

Who will use it? 1) informal caregivers only, 2) someone else.

 

WP1:

3 months to enrol the end-users, Summer is not the best period.

1.      M1 = 3 months: Agreement among us: what kind of people we would like to have, strategy to get them

2.      M3 = 3 months: understand who they are, what does caregiver means, what tasks they are achieving, lifestyle, practices, their use of ICT

3.      M6 = define use cases = define the needs, scenarios, discuss with technical partners

10 core users/country and 20 others

 

Focus on their burden, say we’ll provide things but for this we need to understand their situation (not acting like they need sth), to help other carers.

 

1.1 Get contacts, present the project (how we recruited them, who are they)

1.2 Create a semi-structured guide

 

We should create a one page document, flyer, to communicate and get contacts (we’ll receive it around 10 days after the KO).

 

Users from Paris and Troyes?

 

 

Business plan:

Customers could be: FR = insurance, mutuelles have to social actions, have launched online forums for informal caregivers but doesn’t work. Problem is money (how they are going to have return on investment…), you need your system to be approved …

Healthcare networks, formal caregivers, home care organisations, residential homes, social landlords, real state brokers, national HC systems..

Create a list of potential paying customers: ITW (WP1)

 

Actions:

·        Contact associations and HC networks to recruit users

·        Presentation of TOPIC to potential users

·        Article about TOPIC in daily press for call for users

·        Create a semi-structured interview guide

·        To prepare a flyer and then we will translate it in our languages relevantly in order to come with them to the associations to show something

·        Monitoring

 

Meetings:

 

1) Once a month = skype consortium meeting (30/45 minutes)

·        Agenda + time schedule

·        Reporting

·        Decision making

 

WP skype meetings organised by WP leaders, they report their WP activities and organize their meeting

 

2)8 meetings in total

24th/25th October Paris (ESE hosts)

 

3)We will use BSCW as our platform for information

Website (topic-aal.eu): will be done by Webinage

Logo: SOPHIA will take care of it

 

4)JIRA + bug reports

 

Internal review for deliverables (2 weeks before the deadline)